As we step into 2025, small businesses are experiencing a revolution in data and AI technologies. From more affordable AI solutions to advanced customer relation tools, the landscape is rapidly evolving. This post explores four key trends that are reshaping how small businesses leverage data and AI to enhance their operations, improve customer experiences, and stay competitive in an increasingly digital marketplace.
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Here are the trends in a nutshell:
- AI is becoming more affordable for #SMBs and is built into many of the tools you already use. Take advantage and explore what’s possible!
- AI is improving customer relations in small business through the use of generative AI chatbots who can respond to common customer questions at any time of the day or night; tailored emails based on customer interests; and customized recommendations on your website.
- Data as a Service (Daas) and Data Security as a Service (DSaaS) are taking off and making it easier to manage your data securely on the cloud.
- Data visualization tools are becoming more sophisticated and plug directly into your cloud-based data storage solutions to serve up real-time visualizations of your key metrics.
View or download the slides below
