Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- Eligibility for Refunds: Clients may request a refund for services that have not yet been delivered or for any services that were not performed to the agreed specifications.
- Request Process: To initiate a refund request, clients must contact us via email within 14 days of the service delivery or engagement. Please provide details about the service and the reason for the refund request.
- Review Period: All refund requests will be reviewed within 7 business days.
- Approval: Approved refunds will be processed within 10 business days through the original payment method.
Dispute Resolution
- Dispute Notification: Clients must notify us of any disputes regarding services within 14 days of receiving the service. All concerns should be addressed via email.
- Resolution Process: We will work collaboratively with clients to resolve any disputes or issues. This may involve reviewing service delivery, assessing feedback, and proposing a resolution.
- Escalation: If a resolution cannot be reached through direct communication, clients may escalate the dispute to Stripe for mediation. Both parties must provide all relevant documentation to facilitate a fair assessment.
Service-Specific Terms
For specific services such as data analysis, dashboard creation, and consulting, we encourage clients to communicate their needs clearly during the onboarding process to ensure alignment on deliverables and expectations.
By engaging our services, clients agree to the terms outlined in this Refund and Dispute Policy. For further questions or clarifications, please contact us directly.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Need help?
Contact us at asanders@sandersanalytics.org for questions related to returns.