Terms of Service

Sanders Analytics

Last updated: 13 May 2026

These Terms of Service (“Terms”) govern the purchase and use of consulting, analytics, advisory, training, and related professional services provided by Sanders Analytics, operated by Ashley R. Sanders, Ph.D. (“Sanders Analytics,” “we,” “us,” or “our”).

By purchasing, booking, or engaging our services through our website, written proposal, invoice, or service agreement, you confirm that you have read, understood, and agree to these Terms.


1. Services Provided

Sanders Analytics provides professional business analytics and advisory services, including but not limited to:

  • Sales performance analytics
  • Data audits and diagnostics
  • Customer and market segmentation analysis
  • CRM and ERP data evaluation
  • Data cleaning, transformation, and enrichment
  • Lead scoring and forecasting models
  • Dashboard design and reporting systems
  • Trade show sales acceleration strategy and analytics
  • Sales process and pipeline analysis
  • Strategic recommendations and workflow guidance
  • Training, workshops, and enablement sessions

Specific deliverables, timelines, and scope are described in the applicable proposal, service agreement, landing page, invoice, or written communication and form part of this agreement.

Unless otherwise stated in writing, services are provided on an advisory, analytical, and enablement basis and do not include ongoing system administration, software development, CRM implementation, legal compliance review, or technical support outside the agreed scope.


2. Scope & Client Responsibilities

Our services are collaborative and depend upon timely access to accurate information, systems, and stakeholder input.

The client is responsible for:

  • Providing accurate and complete information
  • Granting necessary access to systems, platforms, and data
  • Assigning appropriate internal points of contact
  • Reviewing deliverables and providing timely feedback
  • Making final operational, strategic, and implementation decisions

Sanders Analytics is not responsible for errors, delays, or outcomes resulting from incomplete, inaccurate, delayed, or inaccessible client-provided information or systems.g from incomplete or inaccurate information provided by the client.


3. No Guarantees

While Sanders Analytics applies professional expertise, analytical methods, statistical modeling, and industry best practices, no specific business, financial, operational, sales, marketing, forecasting, or revenue outcomes are guaranteed.

Analytics, forecasts, machine learning models, dashboards, recommendations, and strategic insights are provided for informational and decision-support purposes only and should be evaluated within the context of the client’s business operations and judgment.

Forecasts and predictive models inherently involve uncertainty and are based on historical and available data.


4. Payment & Booking Terms

Payment terms will be outlined in the applicable proposal, invoice, or service agreement unless otherwise agreed in writing.

Invoices are payable according to the stated payment schedule and terms.

Late Payments

Late payments may be subject to:

  • statutory late-payment interest permitted under applicable law,
  • administrative recovery fees where permitted,
  • and/or suspension of ongoing work until outstanding balances are resolved.

The client is responsible for any taxes, duties, wire fees, or currency conversion fees associated with payment unless otherwise stated.

Unless otherwise specified, all payments are non-refundable once work has commenced.

5. Scheduling, Delays & Project Timelines

Project timelines are estimates and depend upon timely client participation, data access, approvals, and communication.

Sanders Analytics is not responsible for delays caused by:

  • client scheduling delays,
  • unavailable stakeholders,
  • incomplete or inaccessible systems/data,
  • third-party software limitations,
  • or force majeure events.

If a project is paused by the client for more than 30 days, Sanders Analytics reserves the right to revise timelines, pricing, or scope upon restart.


6. Confidentiality

We treat client information as confidential and will not disclose confidential information to third parties except:

  • with the client’s permission,
  • where required by law,
  • or as necessary to fulfill contracted services using approved subcontractors or service providers bound by confidentiality obligations.

Clients agree to maintain the confidentiality of any proprietary methodologies, frameworks, templates, training materials, scoring systems, dashboards, or analytical processes shared during the engagement.


7. Data Access, Security & Privacy

The client retains ownership of its data.

Sanders Analytics will use commercially reasonable measures to protect client data and restrict access appropriately.

Clients acknowledge that:

  • no digital system can guarantee absolute security,
  • third-party platforms and software may introduce external risks,
  • and Sanders Analytics is not liable for breaches or failures originating from third-party systems outside our control.

Where applicable, additional data processing or confidentiality agreements may be executed separately.


8. Intellectual Property

All methodologies, frameworks, models, templates, dashboards, workflows, scoring systems, training materials, visualizations, documentation, written reports, and analytical approaches developed or provided by Sanders Analytics remain the intellectual property of Sanders Analytics unless otherwise agreed in writing.

Clients are granted a non-exclusive, non-transferable license to use deliverables internally for their business operations.

Clients may not reproduce, distribute, resell, sub-license, publish, or commercially exploit Sanders Analytics materials without prior written permission.

The client retains ownership of its underlying business data and pre-existing intellectual property.


9. Limitation of Liability

To the fullest extent permitted by applicable law:

  • Total liability for any claim arising out of services provided shall not exceed the total fees paid for the specific engagement giving rise to the claim.
  • Sanders Analytics shall not be liable for any indirect, incidental, consequential, special, punitive, or lost-profit damages.
  • Sanders Analytics shall not be liable for business interruption, lost revenue, loss of data, or decisions made based on analytical outputs or recommendations.

10. Independent Contractor Relationship

Nothing in these Terms creates a partnership, joint venture, agency, fiduciary, or employment relationship between the parties.

Sanders Analytics operates solely as an independent contractor.


11. Governing Law

These Terms shall be governed by and construed in accordance with the laws applicable in France, where Sanders Analytics is registered, without regard to conflict-of-law principles.

Any disputes arising under these Terms shall be subject to the jurisdiction of the appropriate courts in France unless otherwise agreed in writing.


12. Changes to These Terms

We may update these Terms periodically.

The version in effect at the time of booking, contract execution, or payment shall govern the applicable engagement.


13. Contact Information

If you have questions about these Terms, please contact:

Ashley R. Sanders, Ph.D.
Sanders Analytics
📧 [email protected]
🌐 https://sandersanalytics.org